FREE UK DELIVERY WHEN YOU SPEND OVER £40

The dispatch

all products are shipped discreetly in a brown box with absolutely no indication as to the contents.

All goods that are dispatched are sent by a recorded insured service. This means goods will not be left on the door step or with neighbours. This enables a fully discreet service and your confidentiality.

Goods that are in stock are dispatched within 24 hours. If for any reason we are out of stock, we would expect to dispatch the goods in about 12 days but realistically this is much quicker. If there is a manufacturing delay with any products you will be notified by email as soon as we are aware.

We use Royal Mail and Parcel Force courier

UK

Royal Mail: If your customer is not in when their parcel arrives they will keep the package at their local depot for 7 days enabling them to pick it up. After 7 days the parcel then returns to us.

Parcel Force: If you are not in when their parcel arrives they will keep the package at their local depot for 5 days enabling them to pick it up. After 5 days the parcel then returns to us and additional fees will be charged to your account for the return service.

Southern Ireland
Goods are dispatched by Royal Mail Airsure Recorded delivery if the parcel weighs less than 2kg. Over 2kg then goods are sent via Business Post International and International shipping rates apply.

Europe
Goods are dispatched by Royal Mail Airsure Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via Business Post International

Rest of World
Goods are dispatched by Royal Mail Airsure Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via Business Post International

BFPO (British Forces Post Office)
Goods are dispatched by Royal Mail Recorded delivery.

Re-delivery Charges.
Occasionally if fail to pick up your order from the local depot once the initial delivery attempt has been made, if you were out. After a week the parcel is shipped back to us. Unfortunately the redelivery charge to dispatch the goods back out is not subsidised.

UK Re-delivery Charges:-
Royal Mail - £3.50
Courier - £5.50

christmas opening and despatch times

Friday 23rd December: Open as normal
Monday 26th December: CLOSED
Tuesday 27th December: CLOSED
Wednesday 28th December: Warehouse will be dispatching as normal, emails will be answered

Thursday 29th December: Warehouse will be dispatching as normal, emails will be answered
Friday 30th December: Warehouse will be dispatching as normal, emails will be answered

Monday 2nd Jan: CLOSE
Tuesday 3rd Jan: Open as normal

UK posting dates
Tue 20th December Royal Mail First Class Recorded Signed For
Thu 22nd December Parcelforce express24
Thu 22nd December Royal Mail Special Delivery
Mon 19th December Royal Mail Tracked